Orders & Payments

What payment methods do you accept?

We accept secure online payments through major debit and credit cards, as well as locally supported payment methods available at checkout. All transactions are processed through encrypted and secure payment systems.

Is my payment information secure?

Yes. All payments are processed through secure payment gateways and encrypted technology to ensure your personal and financial information remains protected.

Can I modify or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible at hello@velysca.com. If your order has not yet been processed or shipped, we will do our best to assist you.

Shipping

Where do you ship?

We currently ship to customers within Poland and selected European destinations.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times usually range between 3–7 business days, depending on the destination.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive an email with tracking information so you can follow your delivery.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy from the date your order is delivered. If you are not satisfied with your purchase, you may request a return according to the terms outlined in our Refund Policy.

How do I request a return?

To initiate a return, please contact our support team at hello@velysca.com with your order number and the reason for the return.

When will I receive my refund?

Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days to the original payment method.

Product Information

What is Velysca Neck Cream designed for?

Velysca Neck Cream is a cosmetic skincare product formulated to support hydration and help maintain the appearance of smoother-looking skin in the neck and décolleté area.

How do I use the product?

Apply a small amount to clean, dry skin on the neck area and gently massage until fully absorbed. The product can be used once or twice daily as part of your regular skincare routine.

Are the ingredients listed on the website?

Yes. We provide transparent ingredient information on the product page so customers can review the formulation before purchasing.

Is this product suitable for daily use?

Yes. The formula is designed for regular cosmetic use as part of a daily skincare routine.

Contact & Support

How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email: hello@velysca.com
Phone: +44 7441 399511

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)